Many cellphone providers, including big names like Verizon, Sprint, AT&T and T-Mobile, experienced phone and internet outages on Monday.
When the outages struck, downdetector.com, a website that alerts people of outages, posted information about the problem and the areas that were affected, according to CBS News.
"A connectivity issue is causing a service interruption for some of our customers in Wilmington, Jacksonville and New Bern," a Verizon spokeswoman said in an email on Monday, according to WWAY News. "Our engineers are working with our vendor partner to resolve this issue quickly."
AT&T denied having an outage, Tucson News Now noted.
"AT&T is not experiencing a nationwide outage," said Scott Huscher, PR manager for AT&T Southwest. "DownDetector.com is not representative or an accurate depiction of our network’s performance or service level."
After working on the problem early Monday, Verizon was able to restore its services.
"Our engineers worked with our vendor partner to resolve the issue and service was restored by approximately 3:30 pm Eastern this afternoon," Verizon said in a statement, according to CBS News.
Spectrum cable and DIRECTV experienced outages as well in Wilmington, North Carolina, after a fiber line was cut in the city, reported by CBS affiliate WNCN-TV.
This comes two months after Norfolk Police were contacted about a cellphone and internet outage that was the result of a fiber-optic line being cut, the Norfolk Daily News noted.
At the time, people with cellphones needed access to a landline in order to contact Norfolk’s 911 center.
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