Latest Airline Atrocity: Bad Sandwich on Qantas

A tweet about the latest airline atrocity – a bad sandwich on Qantas Airways – has caught the attention of many on social media, according to the New Zealand news site Stuff.com.

Steve Purvinas, the federal secretary for the Australian Licensed Aircraft Engineers' Association, started the dustup with a Twitter post about a sandwich that was served on board his flight from Melbourne to Brisbane, Stuff.com wrote.

The post poked fun at Australian celebrity chef Neil Perry, who has worked with the airline on its inflight menu, but Stuff.com noted that it was not clear if the chef was involved with that particular meal.

Delicious roast beef sandwich enjoyed by a Qantas frequent flyer today. Neil Perry, take your hat off. #qantas @QantasNews pic.twitter.com/nGKgoF8Idv

— Steve Purvinas (@StevePurvinas) July 22, 2018

"I really didn't have high expectations of what would be served... today on our flight from MEL to BNE but I did expect something more than this," read a caption photo Purvinas tweeted out.

Stuff.com wrote that according to the picture, the sandwich was made by Handmade Food Co. and supposed to be roast beef and horseradish.

"We can completely understand that the customer would have been disappointed with their meal," a Qantas representative said in a statement to News.com. "We'll be following up with our supplier and making it very clear that providing a filling sandwich is their bread and butter."

Purvinas' post prompted a flood of responses about service in Qantas and other local airlines.

Have never quite understood airline economics. Granted, these are all very first world problems, but why would a “premium” airline such as Qantas skimp on something so financially inconsequential as the in-flight F&B service, when it often drives flyer loyalty & word-of-mouth?

— philipamery (@philipamery) July 23, 2018

Come on, Qantas! For a very profitable company you can do better: Passenger slams sad roast beef sandwich https://t.co/3gjnLTAzSP

— Denis Kristanda (@xtanda) July 24, 2018

Yes unfortunately that is company politics at hand which all revolves around cost cutting, and the people at the top never really see the big picture. But Qantas is not alone with bad service. I have had the same poor service with Emirates airlines recently.

— Dan The Man (@happyguydan000) July 25, 2018

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