Tags: Fast-Food | Chains | artificial intelligance | robots

FT: Burgers and Microchips on the Menu for US Fast-Food Chains

Image: FT: Burgers and Microchips on the Menu for US Fast-Food Chains
Inkha, a British-made robot from 2002, is displayed during the press preview for the 'Robots' exhibition at the Science Museum on February 7, 2017, in London, England. (Carl Court/Getty Images)

By    |   Monday, 20 Mar 2017 08:56 AM

U.S. fast-food chains are increasingly using technology for ordering and delivery and are pushing forward to use artificial intelligence to even greater degree and eventually for food preparation.

Yet automating the $783 billionn a year US food service industry is not as simple as replacing people with machines. “It’s a balance of humans and robots. It’s not about being fully automated as food won’t allow that,” Julia Collins, co-founder of Zume Pizza in Mountain View, California, told the Financial Times.

“It’s about reallocating people’s time to do the more creative stuff,” she said.

Most advances have focused on ordering and payments.

“Food preparation, by contrast, has proved harder to automate fully, particularly in an era where customization is king and consumers are choosing quality over price. Older and larger companies must also convince investors that taking a gamble on new technology is going to be worth it, and so have sometimes lagged behind younger, more nimble rivals,” the FT reported.

Blaine Hurst, president of Panera told the FT that while automation “does drive some labor efficiencies,” the company has increased staffing in its kitchens and restaurants “because of the higher volumes and demand” resulting from the digitization of ordering and payments. “I’ve been in tech for 45 years, so I’ve seen the evolution . . . the final step of prepping food and making sure the food is done well is going to require humans for some time to come.”

To be sure, much more nonhuman automation looms for the business world.

"It will be a few more years before holograms become mainstream, but once they are launched we can expect these AI-armed silhouettes to replace counter clerks at hotels, airports, rental car companies, fast food restaurants and any other industry that employs customer service representatives,” Zac Carman, CEO of ConsumerAffairs, told Newsmax Finance Insider Juliette Fairley.

“This is just the tip of the iceberg as to what’s possible with AI technology,” Carman told Newsmax Finance.

© 2017 Newsmax Finance. All rights reserved.

   
1Like our page
2Share
StreetTalk
U.S. fast-food chains are increasingly using technology for ordering and delivery and are pushing forward to use artificial intelligence to even greater degree and eventually for food preparation.
Fast-Food, Chains, artificial intelligance, robots
326
2017-56-20
Monday, 20 Mar 2017 08:56 AM
Newsmax Inc.
 

Newsmax, Moneynews, Newsmax Health, and Independent. American. are registered trademarks of Newsmax Media, Inc. Newsmax TV, and Newsmax World are trademarks of Newsmax Media, Inc.

NEWSMAX.COM
MONEYNEWS.COM
© Newsmax Media, Inc.
All Rights Reserved