Tags: mcdonalds | guidelines | franchisees | restaurant | reopenings

WSJ: McDonald's Issues Restaurant Reopening Guidelines

WSJ: McDonald's Issues Restaurant Reopening Guidelines
(Alakoo/Dreamstime)

Thursday, 14 May 2020 08:46 PM EDT

McDonald's Corp. has asked its U.S. franchisees to make a series of changes in restaurants before reopening to diners in an effort avoid the spread of the new coronavirus, the Wall Street Journal reported on Thursday.

The world's largest fast-food chain's new reopening guidelines push restaurant owners to encourage social distancing among diners and more frequently clean restrooms, digital kiosks and door handles, the Journal reported.

The 59-page guide also recommends franchisees to buy expensive new fitments such as $310 automatic towel dispensers and $718 touchless sinks, the report said, adding that franchisees can still choose when to reopen dine-in service and how to staff restaurants.

Othe guidelines include commitments to clean bathrooms every half-hour and digital kiosks after each order, the Journal said.

The world’s largest fast-food company by sales is also asking its hundreds of U.S. franchisees to enforce social distancing in its restaurants, and either close their public soda fountains or deploy a staff member to monitor them, WSJ.com explained.

A three-page question-and-answer section in the guide covers security risks to workers managing resistant customers or loiterers.

The company did not immediately respond to Reuters' request for comment.

McDonald's (MCD) nearly 14,000 restaurants in the United States have been serving diners through drive-thru, take-out and delivery, as strict lockdown measures due to the COVID-19 pandemic effectively shut down dine-in services.

However, more U.S. states are easing some of those restrictions to get their economies going again. Health experts have warned that reopening too quickly could lead to a new wave of infections. 

© 2026 Thomson/Reuters. All rights reserved.


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McDonald's Corp. has asked its U.S. franchisees to make a series of changes in restaurants before reopening to diners in an effort avoid the spread of the new coronavirus, the Wall Street Journal reported on Thursday.
mcdonalds, guidelines, franchisees, restaurant, reopenings
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2020-46-14
Thursday, 14 May 2020 08:46 PM
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