Tags: Supreme Court | Dominos Pizza | customers | calories | obamacare

Domino's Pizza Customers Annoyed With Obamacare Calorie Regs

By    |   Thursday, 21 May 2015 08:39 PM

A Domino's Pizza restaurant complying with Obamacare regulations left customers in a new video confused and frustrated.

The video explains a law that requires restaurants to post the calorie counts of every item on their menus in the store. But for a place like Domino's, which has 34 million different menu combinations, that's a tall task.

It also leads to mass confusion for customers.

"I'm totally confused and lost," said one customer after looking at a dozen menu boards while trying to place an order.

The Domino's location in the video said it had 324 orders placed on one day of filming, 300 of which were placed online or over the phone. The remaining 24 orders were placed in the store, and just five of those customers consulted the menu board before ordering.

"The government would like us to have this information available on boards in the store," a Domino's representative told a customer in the video.

"There's no way that that would be possible," replied the customer. "That would be obnoxious, costly … annoying."

Story continues below video.

In the video, Domino's proposed to continue making all of its calorie information available online, even offering up a calorie calculator that would compute the number of calories in each order for a customer to see.

Said the narrator in the video: "Calorie counts and solutions to help educate customers are important. In fact we want you to know that information and that is why we already provide it on our website, and have been doing so for over a decade.

"But when it comes to the current rules requiring all 34 million combinations be represented on an in-store menu board, we believe for customers, there is a better way."

When told the government would like it the other way and have Domino's post all of its calorie information in the store, one customer laughed.

"That's crazy, I think," he said.

In response to what seems like an unrealistic regulation, a bill introduced in the House last month would ease the regulation and allow restaurants that rely mostly on takeout orders to post their calorie information online instead of in the store.

Called the "Common Sense Nutrition Disclosure Act of 2015," the proposal would make it easier for establishments to comply with the law.

"In the case of restaurants or similar retail food establishments where the majority of orders are placed by customers who are off-premises at the time such order is placed, the information required to be disclosed under items (I) through (IV) may be provided by a remote-access menu (such as a menu available on the Internet) as the sole method of disclosure instead of on-premises writings," the proposal reads."

The fate of Obamacare, meanwhile, is in the hands of the Supreme Court over a segment of the law that could be ruled illegal — which could strike the law from existence.

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A Domino's Pizza restaurant complying with Obamacare regulations left customers in a new video confused and frustrated.
Dominos Pizza, customers, calories, obamacare
Thursday, 21 May 2015 08:39 PM
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