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Wells Fargo Settlement With Scammed Customers: $110M

Image: Wells Fargo Settlement With Scammed Customers: $110M

Protesters outside Wells Fargo's corporate headquarters in San Francisco. (AP Photo/Noah Berger)

Wednesday, 29 Mar 2017 08:56 AM

Wells Fargo is agreeing to pay $110 million to settle a lawsuit by customers who had sham accounts opened without their permission, a practice that eventually cost the bank's chief executive his job.

The bank said on Tuesday it expects the settlement to resolve claims in 11 other pending class actions, reported Reuters.

The lawsuit resolves claims that Wells Fargo's high-pressure culture drove branch workers needing to meet sales quotas to open unauthorized accounts, including with forged signatures.

Customers said this saddled them with accounts they did not need or want, and fees they knew nothing about.

The lawsuit dates from May 2015, sixteen months before Wells Fargo agreed to pay $185 million in penalties to settle regulatory charges over the sham accounts, estimated to number as many as 2 million.

That settlement with the U.S. Consumer Financial Protection Bureau and Los Angeles City Attorney Mike Feuer prompted national outrage, leading to the departure in October of the bank's longtime chief executive, John Stumpf.

The named plaintiffs in the lawsuit are Shahriar Jabbari, a Californian, and Kaylee Heffelfinger, from Arizona.

They believed they each had two accounts at Wells Fargo, but said the bank opened a respective nine and seven accounts for them, according to court papers.

Wells Fargo has abandoned sales quotas. Its new chief executive, Tim Sloan, in January told analysts that the bank still has "a lot of work to do" to rebuild trust with customers, employees and other stakeholders.

© 2017 Thomson/Reuters. All rights reserved.

   
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Wells Fargo is agreeing to pay $110 million to settle a lawsuit by customers who had sham accounts opened without their permission, a practice that eventually cost the bank's chief executive his job.
wells fargo, settlement
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2017-56-29
Wednesday, 29 Mar 2017 08:56 AM
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