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Tags: turbo tax | outage | April 15 | online

TurboTax Outage: Eve of April 15 a Bad Time For Online Trouble, Jokes

By Alexandra Ward | Monday, 15 April 2013 12:05 PM

A mass of scrambling last-minute filers seem to have crashed the TurboTax website Sunday night, and the company's light-hearted scheduled tweets added even more fuel to the outage fire.

TurboTax's site went down just hours before the April 15 tax deadline, sending users into a panic over the outage.

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We're having problems with TurboTax online. We're in process bringing back the experience u expect. Updates 2 follow.
— TurboTax (@turbotax) April 15, 2013

.@turbotax freezes repeatedly, locks me out, says "we're having a temporary problem accessing our servers." Great. twitter.com/stan_alcorn/st…
— Stan Alcorn (@stan_alcorn) April 15, 2013

@samir @turbotax @jaredcurrier Whoa. Of all times to stop working!
— Jessica Barnett (@redheadjessica) April 15, 2013

Hey @turbotax ... Isn't it #TAXEVE? Your biggest night of the year? My biz just disapeared and u r closed? #THEPOWERTOKEEPWHATSYOURS #FAIL
— S.M. Utility (@suckmyutility) April 15, 2013

@turbotax u cant! Not now!! #epicfail
— Emily Gunsberger (@EMGotham) April 15, 2013

At the time of the outage, TurboTax was posting messages like this on its Twitter feed:

Dependence isn’t always great, but it is at #tax time! Aren't you curious to find out why? #TaxBreaks #TurboTaxTip tax.sh/Zrx4Ny
— TurboTax (@turbotax) April 15, 2013

Twas the night before #Tax Day when all through the house not a creature was stirring except for your mouse. File now tax.sh/ZridTj
— TurboTax (@turbotax) April 15, 2013

the site is down and they're tweeting poemsMT @turbotax Twas the night before #Tax Day when all through the house...
— Stan Alcorn (@stan_alcorn) April 15, 2013

@turbotax That is, we COULD still file if your website was working properly.
— Rob Brigance (@brigancer) April 15, 2013

The site was back up and running within an hour, and TurboTax apologized for its scheduled tweets and the outage.

Good news - TurboTax.com is back online and functional.
— TurboTax (@turbotax) April 15, 2013

@sillyboyva So sorry about the scheduled tweet. We were having issues but are coming back online now. U should be able to get in.
— TurboTax (@turbotax) April 15, 2013

@brigancer we apologize for any inconvenience. TurboTax.com is running normally now. Please try and log back in-JL
— TurboTax (@turbotax) April 15, 2013