A toddler was forced to pee in an airplane seat during a JetBlue trip to Boston last week when a flight attendant refused to let the 3-year-old use the aircraft's restroom.
Jennifer Devereaux of Massachusetts was traveling from New York's John F. Kennedy International Airport to Boston June 9 when her daughter Summers said she needed to use the bathroom. The plane was delayed and waiting on the tarmac at the time, and Devereaux thought nothing of unbuckling her daughter and walking to the restroom.
But a flight attendant immediately rushed over to the mom and daughter.
"She snapped at me, 'No sit down,'" Devereaux told CBS Boston.
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The little girl was then forced to urinate in her seat and, what's worse, sit in it after the JetBlue employee snapped at Deveraux once again when she attempted to stand and clean up the mess.
"I said, 'please give me a break. My daughter had an accident because you wouldn’t let me take her to the bathroom. After I clean it up I will sit down,'" the mother told CBS Boston. "She turned around and reported it to the pilot."
Much to Deveraux's embarrassment, the pilot then made an announcement that he was turning the plane around because a "non-compliant" passenger needed to be taken to security.
"It wasn't about bad customer service at that point," Devereaux said. "It was about bad human decency. My daughter was sitting in a pool of urine and I couldn't do anything about it."
Luckily, an off-duty pilot was onboard and was able to convince the crew to keep Deveraux and her daughter on the flight.
JetBlue later released a statement about the incident.
"We are aware of the complaint and are actively investigating. Our team will be reaching out directly to the Customer to gather more information," the airline said.
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