Tags: samsung | galaxy s7 | recall | safe

Samsung Galaxy S7 Recall? Nah, Company Says Smaller Phone Are Safe

Image: Samsung Galaxy S7 Recall? Nah, Company Says Smaller Phone Are Safe

Visitors experience Samsung Galaxy S7 and S7 Edge devices during the Korea Electronics Grand Fair at an exhibition hall in Seoul on Oct. 27, 2016. (Jung Yeon-Je/AFP/Getty Images)

By    |   Monday, 21 Nov 2016 03:00 PM

There is no Samsung Galaxy S7 recall despite at least one report of the smaller smartphone being damaged in a similar way that triggered the recall of the Galaxy Note 7 in October.

Amarjit Mann told the Winnipeg Sun on Nov. 14 that his Samsung Galaxy S7 phone exploded, leading to him being treated at Seven Oaks Hospital for hand injuries. Mann said he felt the smartphone getting warm when he took it out of his pocket to examine it.

"I took it out and had it in my hands and it exploded right away," Mann told the newspaper. "When you see smoke, I was shocked. You cannot expect this thing. It was like a nightmare.

"Imagine if the phone was (at my ear); my whole face would've burnt," Mann continued.

Samsung released a statement last Friday stating the rest of the products in the Galaxy S7 family are safe to use.

"Samsung stands behind the quality and safety of the Galaxy S7 family," the company said. "There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage. Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident."

Forbes magazine reported Samsung's profits for the third quarter dropped 30 percent with the massive recall of the Galaxy Note 7 after various reports around the globe that the devices were catching fire.

Samsung initially offered to switch out parts after trying to pinpoint the problem to the device's battery, but ended the line altogether when that did not fix the problem. Samsung has not yet figured out why the device overheated and caught fire.

Despite the loss in profits since the recall, a Reuters/Ipsos survey conducted Oct. 26 to Nov. 9 found current Samsung smartphone users remained as loyal to their brand as Apple's iPhone customers.

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There is no Samsung Galaxy S7 recall despite at least one report of the smaller smartphone being damaged in a similar way that triggered the recall of the Galaxy Note 7 in October.
samsung, galaxy s7, recall, safe
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2016-00-21
Monday, 21 Nov 2016 03:00 PM
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