Tags: computer | outage | us customs

Computer Outage at US Customs Trips Holiday Travelers

Computer Outage at US Customs Trips Holiday Travelers

(Joe Raedle/Getty Images)

By    |   Tuesday, 02 January 2018 07:28 AM

A computer outage affecting U.S. Customs and Border Protection systems tripped up holiday travel for international passengers on Monday, backing up lines at some of the nation's busiest airports.

Travelers coming into New York, San Francisco, San Diego, Atlanta, Miami, Dallas, Chicago, and Denver found that the snafu brought their ability to get out of those airports to a crawl, CNN reported.

NBC News reported that Customs and Border Protection said it "experienced a temporary outage with its processing systems at various airports" at 7:30 p.m. and lasted until 9:30 p.m. The agency said it was able to get all systems back on line at that time, but never did explain the reason for the computer glitch.

"During the technology disruption, CBP had access to national security-related databases and all travelers were screened according to security standards," Customs and Border Protection representative Jennifer Gabris said, per NBC News. "At this time, there is no indication the service disruption was malicious in nature."

The Dallas Morning News reported angry passengers complaining at Dallas-Fort Worth International Airport, San Diego International Airport, Hartsfield-Jackson Atlanta International Airport, Chicago's O'Hare International Airport and Miami International Airport.

Custom and Border Protection it processed passengers using "alternative procedures" during the outage but maintained "the highest levels of security," per CNN. Some airlines went to social media to inform passengers.

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A computer outage affecting U.S. Customs and Border Protection systems tripped up holiday travel for international passengers on Monday, backing up lines at some of the nation's busiest airports.
computer, outage, us customs
356
2018-28-02
Tuesday, 02 January 2018 07:28 AM
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