Tags: comcast | apologizes | customer | name | expletive

Comcast Apologizes to Customer Whose Name Was Changed to Expletive

By    |   Thursday, 29 January 2015 04:46 PM

Comcast has apologized to a Spokane, Washington, customer whose name was changed on a bill from the telecommunications company to “A—hole Brown.”

BoardingArea consumer advocate Christopher Elliott wrote Wednesday that at first he couldn’t believe such a thing would happen, but then he confirmed with Comcast that the first name of Ricardo Brown was indeed showing as “A—hole” on the bill. Brown’s wife, Lisa Brown, let him know what was going on, and also said she’d been trying to get the name changed by calling Comcast, with no luck.

After he confirmed the story with Comcast, Elliott wrote that Steve Kipp, the company’s vice president of communications, called him minutes later.

“We have spoken with our customer and apologized for this completely unacceptable and inappropriate name change,” Kipp told Elliott. “We have zero tolerance for this type of disrespectful behavior and are conducting a thorough investigation to determine what happened. We are working with our customer to make this right and will take appropriate steps to prevent this from happening again.”

Elliott said Lisa Brown had tried to cancel part of her cable services with Comcast because the family was having financial difficulties. But instead of doing what she asked and charging her a fee, her call was put through to someone who tried to get her to leave the account as it was.

Comcast is offering the Brown family a full refund of their two years of services with the company, and also said the employee who did this would be fired, once they determine who it was, Elliott reported.

On Thursday,
Comcast put the following on its website, in part, “We have apologized to our customer for this unacceptable situation and addressed it directly with the employee who will no longer be working on behalf of Comcast. We're also looking at a number of technical solutions that would prevent it from happening moving forward.”

Previous Comcast customer service fails have made the news before. One man recorded a painfully long phone call with a representative who refused to stop the man’s service.

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Comcast has apologized to a Spokane, Washington, customer whose name was changed on a bill from the telecommunications company to "A—hole Brown."
comcast, apologizes, customer, name, expletive
Thursday, 29 January 2015 04:46 PM
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