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Carrol Amrich, on Way to See Dying Mom, Bumped From United Flight

Carrol Amrich, on Way to See Dying Mom, Bumped From United Flight


By    |   Monday, 29 January 2018 08:52 AM

When Carrol Amrich made arrangements to see her dying mom in Minnesota but before her flight's departure in Pueblo, Colorado, she reportedly was bumped from a United Airlines flight.

Amrich was sitting in the plane, clutching a ticket that her landlord had bought while hoping she would make in time to say a final goodbye to her mother, Dixie J. Hanson, when a flight attendant ordered her to leave the flight, according to Fox News.

Her ticket had reportedly been canceled and officials escorted her off the plane. Once back at the terminal, she called her landlord, Ines Prelas, who purchased the ticket on Traveler Help Desk after learning that Amich's mother had been hospitalized.

Over the next few hours Hanson's condition worsened and doctors said she would likely not survive the night, NBC News noted, so Prelas called United Airlines and switched Amrich's flight.

After being escorted off the flight, Amrich drove to see her mother but she was too late.

"I drove 1,000 miles, and she was gone before I got here," she told The New York Times. "I never stopped to rest. I went straight through. And she was gone."

Carolyn Gallant, customer service supervisor at Traveler Help Desk, later explained that the agency voided the ticket after it saw that the reservation had been changed, claiming that there was "no way of knowing this was a change by Ms. Amrich directly with the carrier," according to The New York Times.

"I am just so sorry for Ms. Amrich's loss," she added. "It is tragic. I understand it was unfortunate the ticket ended up voided. Had she contacted us directly to make the change, this all would have been avoided."

United Airlines has referred all questions to Traveler Help Desk, and has allegedly attempted to reach out to Amrich to offer its condolences, Fox News said.

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United Airlines passenger Carrol Amrich was reportedly bumped from a flight to see her dying mom.
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Monday, 29 January 2018 08:52 AM
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