Tags: Samsung | Apology | Open Letter | Galaxy Note 7 | Customers

Samsung Publishes Open Letter of Apology to Galaxy Note 7 Customers

Samsung Publishes Open Letter of Apology to Galaxy Note 7 Customers

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By    |   Tuesday, 08 November 2016 02:31 PM

Samsung, reeling from reported fires from its Galaxy Note 7 phones due to overheating, has published an open letter of apology to its customers, CNET reported.

"We recognize that we have not lived up to your expectations, or our own high standards. For this, we are truly sorry," YH Eom, president and CEO of Samsung Europe, said in a letter, reports CNET.

The letter was printed on the company's corporate blog and in full-page ads in major newspapers throughout the U.S.

"On behalf of all our employees across Europe, we are truly sorry, and grateful for your ongoing support," Eom continued. "We will listen to you, learn from this and act in a way that allows us to win back your trust."

According to Gizmodo, the letter comes almost a month after the company's second and final recall of the phone.

"In September, after reports of explosions first surfaced, Samsung recalled the Note 7 and started to issue replacements," Gizmodo reported. "After the replacements also started to explode, Samsung decided to end production of the Note 7 altogether."

The website reported the letter from Samsung follows the company's voluntary recall of 2.8 million top-loading washing machines.

"The tops of some Samsung washing machines can unexpectedly detach during use, which can lead to injuries or worse," Gizmodo reported.

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Samsung, reeling from reported fires from its Galaxy Note 7 phones due to overheating, has published an open letter of apology to its customers, CNET reported.
Samsung, Apology, Open Letter, Galaxy Note 7, Customers
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2016-31-08
Tuesday, 08 November 2016 02:31 PM
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