Tags: heart | attack | Verizon | sue | treatment

Woman Says Customer Service Call Caused Heart Attack

Wednesday, 13 May 2015 03:43 PM



A woman is suing Verizon Wireless for $2.4 million because she says treatment by a customer service representative and manager caused her to have a heart attack.

Angela Hawkins, 53, and grandmother of four, said she called Verizon to correct a billing problem, but the representative and her supervisor accused her of threatening to kill everyone in the call center. Her fear of being arrested led to a heart attack.

"I was just blindsided," she told the Virginia-Pilot. "What a horrible thing to accuse someone of."

Hawkins sued, claiming the Verizon employees intentionally inflicted emotional distress.

Hawkins said she called to get a $60 credit she had been promised, and spoke to an employee for at least 20 minutes. After being advised to speak to a representative, Hawkins waited again for the supervisor. But when the supervisor joined the call, he accused Hawkins of threatening his employee and said he was calling the police.


Hawkins was shaken. "She had visions of SWAT guys breaking her door down and putting her in leg shackles," her attorney Jeffrey Brooke told the Virginia-Pilot.

Two hours later, the supervisor called back and apologized for the "miscommunication."
The day after the call, an EKG revealed Hawkins had suffered a heart attack. She was hospitalized four days and received a stent in an artery. The bill ran over $60,000, and she will require medication for the rest of her life.

"The representative did a wrong... a horrible wrong," she said.

A Verizon Wireless spokesman declined to comment.

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A woman is suing Verizon Wireless for $2.4 million because she says treatment by a customer service representative and manager caused her to have a heart attack. Angela Hawkins, 53, and grandmother of four, said she called Verizon to correct a billing problem, but the...
heart, attack, Verizon, sue, treatment
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2015-43-13
Wednesday, 13 May 2015 03:43 PM
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