Tags: Verizon | unemployment | job cuts | telecommunications

Verizon to Close Call Centers in 5 States, Affecting 3,200 Workers

Verizon to Close Call Centers in 5 States, Affecting 3,200 Workers

(Dreamstime)

Thursday, 13 October 2016 11:55 AM

Verizon Communications Inc. plans to close call centers in five states, including its home state of New York, the No. 1 U.S. wireless company said on Thursday.

The move, which will affect about 3,200 workers, is a part of Verizon's effort to consolidate customer service operations across the United States. The company, which recently agreed to buy Yahoo Inc for $4.8 billion, is looking to tap new revenue in areas such as digital media and advertising outside the oversaturated wireless market.

"We are realigning our real estate portfolio and relocating these centers into other centers where we have extra capacity," Verizon spokeswoman Kim Ancin said.

The consolidation involves Verizon call centers near Rochester and Orangeburg, New York; Bangor, Maine; Lincoln, Nebraska; Wallingford and Meriden, Connecticut; and Rancho Cordoba, California, the company said.

About 1,000 workers will be affected in California and 850 employees in New York, Ancin said. Verizon is offering employees jobs in call centers in other states, she said.

Employees who choose to move to other call centers, which handle sales and billing and help customers with technical problems, will be given relocation packages starting at $10,000, Ancin said. Those who leave the company will be given a severance package, outplacement resources and other support.

In April, nearly 40,000 employees of the wireline business, which includes FiOS Internet, telephone and TV services, represented by unions, went on strike after reaching an impasse in talks over a new labor contract. Sticking points included the relocation of employees and offshoring of call center jobs.

The strike, which was one of the largest in recent years in the United States, drew support from Democratic U.S. Presidential candidate Hillary Clinton. A new deal was reached in May and striking wireline employees got back to work in June.

The Verizon wireless call center closures in five states involve employees who are not represented by unions, Ancin said.

© 2019 Thomson/Reuters. All rights reserved.

   
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Verizon Communications Inc. plans to close call centers in five states, including its home state of New York, the No. 1 U.S. wireless company said on Thursday.
Verizon, unemployment, job cuts, telecommunications
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2016-55-13
Thursday, 13 October 2016 11:55 AM
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