Tags: Bank of America | Apple | pay | charge

Bank of America Customers Double-Charged in Apple Pay Snafu

Wednesday, 22 October 2014 04:52 PM

About 1,000 Bank of America Corp. debit transactions made using Apple Inc.’s new mobile-payment system were mistakenly duplicated.

“We apologize for the inconvenience and are correcting this issue immediately and all duplicates will be refunded,” Tara Burke, a spokeswoman for the bank, said in a phone interview. Burke declined to say how many accounts were affected or on what network the transactions were processed.

The error was attributed to a processing mistake that occurred between the Charlotte, North Carolina-based bank and at least one payments network, according to a person familiar with the matter who asked not to be identified because details of the malfunction aren’t public. The issue will be resolved today, the person said.

Trudy Muller, a spokeswoman for Cupertino, California-based Apple, didn’t immediately comment.

The Apple Pay system debuted Oct. 20. As part of the service, Apple joined with the biggest U.S. card issuers including JPMorgan Chase & Co. and Citigroup Inc. and networks such as Visa Inc., MasterCard Inc. and American Express Co. Participating merchants include McDonald’s Corp. and Walgreen Co.

Jim Issokson, a spokesman for MasterCard, and Paul Cohen, a spokesman for Visa, didn’t immediately return phone calls and e- mails seeking comment.

Apple Pay is part of Chief Executive Officer Tim Cook’s push to expand the company into new businesses while upgrading core products, including the iPhone and iPad.

The iPhone 6 and iPhone 6 Plus were introduced last month with Apple selling more than 10 million of the devices in their first weekend. The rollout was marred by snafus with updates to the iOS 8 mobile-operating system and some user complaints that the 6 Plus would bend when sat upon.

The Apple Pay billing errors were reported earlier today by CNN Money.

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Finance
About 1,000 Bank of America Corp. debit transactions made using Apple Inc.'s new mobile-payment system were mistakenly duplicated.
Bank of America, Apple, pay, charge
289
2014-52-22
Wednesday, 22 October 2014 04:52 PM
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