The nation's polls had been predicting Hillary Clinton for the presidential win, but Donald Trump's campaign saw the intensity of his voters, campaign manager Kellyanne Conway said Wednesday.
"They were not just being polite and passive," Conway told MSNBC's "Morning Joe" program. "We knew they would be there for him on Election Day. The enthusiasm and the momentum mattered."
To "quantify it in polling," Conway, a professional pollster, said, "it came into questions where we would match up people that say they want to take the country in a new and different direction and match them up with folks with unfavorable opinion of Hillary Clinton, but also were undecided. We would try to figure out what issues would really motivate them to complete the deal."
Trump's rallies, which attracted thousands of supporters, also mattered, said Conway.
"If you stood in line for five hours just to be there and to be part of this movement and you feel like you are a card-carrying member of this movement, of course, you're going to show up and vote and get other people to do that," Conway said.
She also believes that the polling was erroneous because the electorate wasn't being modeled correctly.
"They are presuming that if you voted Democratic, you will do that in the future," said Conway. "They make up their own minds not just with people they never met on TV telling them to do."
Clinton's campaign knew the polls were flawed as well, said Conway.
"There was a reason they were in Michigan," said Conway. "There's a reason Hillary Clinton sent the president of the United States on Monday. It wasn't to shore up a state they had. It's a state they were fighting for."
Trump's victory, said Conway, was a "real victory" for the "forgotten man and forgotten man and woman."
"They would come out tens of thousands of them at rallies," she said. "People would say rallies don't matter. They came out by the millions to the polls. I think they really believe he'll be their voice.
"I'm so happy last night that after Secretary Clinton called Mr. Trump and he took to the stage, he really talked about unifying and healing the country. And being 'president' of all Americans and that includes those that didn't vote for him."
Obamacare also made a big difference, she said.
"We always knew come October people would click on their computers or opening their mailboxes and getting notices of increased premiums and for a lot of Americans and small business owners, it's been a really tough road for them," she said.
"They have to choose between other consumables, other crushing parts of every-day affordability and their health insurance."
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