Tags: Starbucks | register | outage | pay

Starbucks Stores Stay Open Despite Crash of Register System

Friday, 24 Apr 2015 09:54 PM

Starbucks Corp.'s point-of-sale register system suffered an outage on Friday, preventing customers in the U.S. and Canada from being able to pay for their coffees.

The system went down during a daily update, the Seattle- based company said on its website. Starbucks' Evolution Fresh and Teavana stores were also struck by the outage. Some customers reported on social media that they were able to get free coffee while the registers were down.

"We are actively working to resolve the outage, and our stores will remain open and continue to serve our customers," Starbucks said. "We apologize to our customers for any inconvenience or confusion and will update this statement once systems are back online."

The disruption brings a black eye to a chain that's long been praised for its payment technology. The company has a popular mobile app that lets customers pay with their phones, and it's testing a system for pre-ordering coffee. But the crash on Friday extended to all kinds of payments, including cash and credit cards.

The Starbucks mobile-phone app accounted for 19 percent of total U.S. payments last quarter, up from 16 percent in the previous period, the company said this week. Starbucks, the world's biggest coffee-shop chain, posted quarterly sales on Thursday that beat analysts' estimates.

Linda Mills, a spokeswoman for the company, did not comment on whether stores were offering free coffee, saying only that they were remaining open during the outage.

 

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Starbucks Corp.'s point-of-sale register system suffered an outage on Friday, preventing customers in the U.S. and Canada from being able to pay for their coffees.
Starbucks, register, outage, pay
238
2015-54-24
Friday, 24 Apr 2015 09:54 PM
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