Tags: Healthcare Reform | IRS Scandal | Polls | Americans | hate | dissatisfied | federal government

Survey Says ... Americans Really Hate the Federal Government

By    |   Tuesday, 27 Jan 2015 08:25 PM

Americans are more dissatisfied than ever with their federal government, and it's not just the dreaded IRS inducing record levels of spite toward Uncle Sam, MarketWatch reports, citing a leading consumer survey of attitudes toward the public and private sectors.

The U.S. departments of Veterans Affairs (VA) and Health and Human Services (HHS) were right behind the Treasury Department — home of the IRS — for being held in lowest regard in 2014, according to the annual American Customer Satisfaction Index (ACSI) published on Tuesday.

The latest findings marked the second straight year of declining attitudes toward the federal government, especially because of lousy customer service, with the index reaching its lowest point since ACSI began collecting data in 2007, MarketWatch reports.

The federal government's aggregate score of 64.4 out of 100 — based on questions about nine different U.S. agencies — was also lower than scores for all but one private industry: Internet service providers.

The total satisfaction average for all of the institutions and industries, public and private, that ACSI measured in 2014 was 75.6, based on interviews with 1,772 randomly selected people.

The Defense Department scored highest of the nine federal departments that interviewees were asked to rate, but even the home of the armed forces scored slightly below the survey's total satisfaction average, with a 73.

Treasury was last, with 57, followed closely by the scandal-plagued VA.

The survey singled out HHS as one of the pacesetters of the downturn in Americans' esteem, noting the agency that bungled the rollout of the Affordable Care Act "has a second consecutive decline in citizen satisfaction, with its score plummeting from 69 in 2012 to 62."

The survey found that "Americans are more annoyed with the government’s customer service (specifically, how courteous, helpful, and professional the government staff are) than they were in 2013: Customer service rankings for the government plummeted 6 percent from a year ago — from a score of 80 to a score of 75," writes Catey Hill of MarketWatch.

"Plus, Americans say that the services the government provides aren’t always easy to navigate or delivered in a timely manner — and were worse in 2014 than in years past … as was the information provided to them by the government ... which they say often lacks clarity and isn’t accessible," Hill writes.


ACSI Director David VanAmburg attributed some of the general disgust to staffing cuts that have lead to longer wait times for people seeking government services — and wait times for callers to the IRS this tax season are expected to grow even longer, he said.

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Americans are more dissatisfied than ever with their federal government, and it's not just the dreaded IRS inducing record levels of spite toward Uncle Sam, MarketWatch reports, citing a leading consumer survey of attitudes toward the public and private sectors.
Americans, hate, dissatisfied, federal government, Treasury, HHS, MarketWatch
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2015-25-27
Tuesday, 27 Jan 2015 08:25 PM
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