Tags: verizon | outage | twitter | complain

Verizon Outage Downs Online Billing System; Customers React on Twitter

By    |   Monday, 30 Jun 2014 08:55 AM

Verizon's outage of its online billing system and MyVerizon website over the weekend drew outrage from customers who took to social media to complain about the disruption.

Using the hashtag #VerizonOutage on Twitter, customers vented and expressed their frustration about the problem, which started Friday and wasn't resolved until the next day, according to AppleInsider.com.

"We are unfortunately experiencing issues with our billing system, affecting customer accounts mostly in Northeast, Midwestern, and some southern states," a Verizon spokesman said in a statement to PCMag.com. "We are working on a fix."

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Customers charged on Twitter that the system was down for two days, venting their frustrations with the company publicly.











Verizon told Mashable that engineers identified and resolved the problem after midnight on Saturday.

"The issue affecting some customer access to account information was an unintended consequence of a software update performed by the company on its billing system two days ago," Verizon said in its statement. "This did not in any way involve the network's ability to connect calls, deliver text messages, or provide data services."

Mashable reported that Verizon did email customers after the outage Saturday with a service restoration update and an apology for the billing access outage.

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Verizon's outage of its online billing system and MyVerizon website over the weekend drew outrage from customers who took to social media to complain about the disruption.
verizon, outage, twitter, complain
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2014-55-30
Monday, 30 Jun 2014 08:55 AM
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