Tags: southwest airlines | problems | delays | software | glitch

Southwest Airlines Problems Delay Hundreds of Flights, Cause Massive Lines

Image: Southwest Airlines Problems Delay Hundreds of Flights, Cause Massive Lines
Departing Southwest Airlines passengers wait in line at McCarran International Airport in Las Vegas, Sunday, Oct. 11, 2015. (Steve Marcus/Las Vegas Sun via AP)

By    |   Monday, 12 Oct 2015 03:02 PM

Although Southwest Airlines announced that it had fixed the technological problems that led to a massive slew of flight delays on Sunday, long lines early Monday morning prevented a normal day of flight operations.

After issuing a statement on Sunday, Southwest Airlines still advised its customers to arrive at their respective airports two hours before their flight departures Monday, NBC News reported.

Brad Hawkins, a spokesman from Southwest Airlines, said the airline had fixed the failed software application that has been blamed for the delays that affected roughly 800 of the airline’s 3,355 scheduled flights, according to The Associated Press.

During Sunday’s delays, passengers at various airports reported flight delays of 15 or more minutes, as well as long lines winding through the airports and even outside the buildings, according to the AP. The airline is still working to return delayed bags to passengers while ferrying displaced passengers to their intended destinations, according to Reuters.

Hawkins emphasized that there is “absolutely no evidence” leading Southwest Airlines to believe that a cyber security breach had occurred and caused the application failure, according to Reuters.

Because Southwest Airlines Co. carries more than 100 million passengers each year within the United States, which is more than any other U.S. airline, it is especially prone to experiencing massive delays. This most recent online system malfunction marks the latest in a series of high-profile delays experienced by the various U.S. airlines’ complex systems this year, according to the AP. Increased technological advances only serve to worsen the problem.

In July, a router error in United Continental Holdings Inc. blocked check-in and boarding operations. In September, American Airlines Group Inc. delayed domestic takeoffs for two hours because of connectivity issues. In April, an iPad application malfunction led to extensive delays for American Airlines flights, as well.

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Although Southwest Airlines announced that it had fixed the technological problems that led to a massive slew of flight delays on Sunday, long lines early Monday morning prevented a normal day of flight operations.
southwest airlines, problems, delays, software, glitch
304
2015-02-12
Monday, 12 Oct 2015 03:02 PM
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