Tags: samsung | share | note 7 | report | exploding | phones

Samsung to Share Note 7 Report on Exploding Galaxy Phone Findings

Image: Samsung to Share Note 7 Report on Exploding Galaxy Phone Findings

A Samsung Galaxy Note 7 lays on a counter after it was returned to a Best Buy on Sept. 15, 2016 in Orem, Utah. (George Frey/Getty Images)

By    |   Thursday, 05 Jan 2017 04:47 PM

Samsung is preparing to share a report of its findings after a probe into the Galaxy Note 7 “very soon,” hoping to move on from the problems that led to a total recall of the Note 7 last year.

The Note 7 suffered from battery problems that caused widespread overheating issues, with several phones around the world even catching on fire. The phone was recalled in September, and Samsung released software in December designed to shut down the phones completely by preventing the battery from charging.

Although some cell phone carriers were reluctant to implement the software, most agreed to roll it out after the holidays to prevent the roughly 7 percent of phones that haven’t yet been turned in through the recall from overheating or catching fire, according to CBS News.

The phone has caused at least 13 reports of burns and 47 instances of property damage, but more than 100,000 are still being used, even though users can get a full refund or exchange them for a new phone, CBS reported.

Samsung has been investigating what caused the malfunction to prevent it from happening with any future phones.

“Very soon we will be sharing ... the report on the Galaxy Note 7,” COO and Samsung Electronics America President Tim Baxter said Wednesday at a Consumer Electronics Show 2017 press conference. “Despite our setbacks, we have not, nor will we, stop innovating. In fact we’ve made significant strides in the U.S.”

At least two new Chromebooks were unveiled at the CES in Las Vegas: the Chromebook Plus and Chromebook Pro.

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Samsung is preparing to share a report of its findings after a probe into the Galaxy Note 7 "very soon," hoping to move on from the problems that led to a total recall of the Note 7 last year.
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Thursday, 05 Jan 2017 04:47 PM
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