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iPhone 6S Battery Problem Bigger Than Apple Thought

Image: iPhone 6S Battery Problem Bigger Than Apple Thought

A set of iPhone 6s smartphones presented by Apple in San Francisco. (Mahod84/Dreamstime.com)

By    |   Thursday, 08 Dec 2016 06:17 AM

Apple's iPhone 6s battery problems that shut down the phones suddenly may be bigger than the company originally thought.

The problem was said to affect phones manufactured in September or October of 2015, according to USA Today.

In a statement on a Chinese support page, Apple acknowledged that “a small number of customers outside of the affected range have also reported an unexpected shutdown,” USA Today reported.

Apple also plans to release a software update next week with the capability to collect information about whether a phone is one that could unexpectedly shut down.

Apple has made it clear that the battery issue does not pose a safety risk, unlike the Galaxy Note 7 by Samsung that was recalled earlier in the year after a few phone batteries overheated and exploded.

Users with all iPhone models released in the past four years except iPhone 7 have reported instances of the phones shuting down randomly when the battery charge reaches 30 percent, Forbes contributor Gordon Kelly wrote.

Exposure to air during the manufacturing process is being blamed for the battery problems, according to Forbes, and right now the recall is limited to phones manufactured in September and October of 2015. As Apple implements its software update, it may find that phones outside those parameters also have battery problems that need fixing, however.

It is not currently known whether Apple will try to fix the shutdown problem with a software update or if it would even be possible to do so, Forbes reported. Consumers with affected phones that fit the recall criteria can bring the phones to an authorized Apple service facility to have the battery replaced free of charge.

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Apple's iPhone 6S battery problems that shut down the phones suddenly may be bigger than the company originally thought.
iphone, batter, problem, apple
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2016-17-08
Thursday, 08 Dec 2016 06:17 AM
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