Tags: hatchimals | barbie | christmas | toys

Hatchimals, Barbie Upset Kids on Christmas Morning

Image: Hatchimals, Barbie Upset Kids on Christmas Morning

Hatchimals, a must-have Christmas toy, faces criticism after some people had problems with the toys on Christmas morning. (Rex Features via AP Images)

By    |   Wednesday, 28 Dec 2016 01:27 PM

Hatchimals and Barbie upset kids on Christmas morning, and both toys face criticism from parents.

The toys were considered the “hottest” on the market this Christmas, but that was short-lived after many consumers had difficulty operating the products.

Spin Master’s Hatchimals, a toy that hatches from a plastic egg, is under scrutiny from disappointed parents who had trouble hatching the product just days after Christmas, CNBC reported.

Customers said the Hatchimal took hours to hatch. That’s if the toy even hatched at all.

“While the majority of people have had a magical hatching experience, we have also heard from consumers who have encountered challenges,” Spin Master told CNBC. “Our goal is to provide positive product experiences for all consumers and we are working diligently, as we always have, to do just that.”

Spin Master encouraged customers, who shared their complaints on Twitter, to direct message the company for assistance with the product or to contact their customer service number.

“Unfortunately, with toys that incorporate a high level of technology, there are also some cases where the product may not perform as expected,” Spin Master said. “We are committed to doing everything possible to resolve these issues.”

According to the Business Insider, what makes Hatchimals so popular is the hatching process itself. The product is sold encased in an egg, and users have to nurture the egg for up to an hour before they’ll see it hatch.

Nurturing the egg can mean children knocking, tapping or rubbing the shell for at least 30 minutes, WXYZ Detroit noted.

When the toy begins to hatch, users can hear the Hatchimal inside pecking away at the shell.

Hatchimals aren’t the only Christmas toy receiving backlash. Consumers have also experienced frustration with the Barbie Hello Dreamhouse, WXYZ noted.
 
The dreamhouse has an app-connected smart home for the Barbie. However, consumers have had difficulty getting the door to the dreamhouse to open due to connectivity issues, which has drawn its share of complaints.

Mattel, the company that makes the Barbie product, said on Twitter that they’re aware of the problem and they’re working to find a solution.
  
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Hatchimals and Barbie upset kids on Christmas morning, and both toys face criticism from parents.
hatchimals, barbie, christmas, toys
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2016-27-28
Wednesday, 28 Dec 2016 01:27 PM
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