Tags: fitbit | rashes | newest | trackers

Fitbit Rashes From Newest Trackers Reported by Users

By    |   Friday, 13 Feb 2015 07:11 AM

Fitbit rashes are back. Three new Fitbit trackers released for the holidays are raising complaints similar to ones in the past, and the company has dispensed some advice.

The popular Fitbit Force activity tracker was recalled roughly a year ago after many users complained that it was causing irritation, redness, and inflammation where it came in contact with their wrist.

"We continue to be aware of a very limited percentage of users reporting skin irritation among our users," a Fitbit spokeswoman said in a statement to Re/code.

"According to our consulting dermatologists, they are likely from wearing the band too tight; sweat, water, or soap being held against the skin under the device; or from pressure or friction against the skin." The irritation “should resolve quickly when users take a break from the device, usually within hours or days.”

Fitbit said it took heed of past complaints in choosing materials for the new Charge, Charge HR and Surge models, stripping out some nickel and adhesives where the device band comes in contact with the skin. Nonetheless, something in the new bands is still causing trouble for some.

ABC San Francisco did some online sleuthing, and found roughly 200 people complaining about Fitbit rashes on public social media sites like Twitter.

That likely means the latest wave of rashes affects a very small percentage of all Fitbit users. Last year, Fitbit estimated that 1.7 percent of wearers have experienced a rash.

Nonetheless, many are still calling for Fitbit to tell consumers what's in the bands.

ABC reporters looked up Fitbit's filings with the Consumer Product Safety Commission, but all 802 pages were protected, with the bureau saying Fitbit has a right to keep its trade secrets close to the vest.



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Fitbit rashes are back. Three new Fitbit trackers released for the holidays are raising complaints similar to ones in the past, and the company has dispensed some advice.
fitbit, rashes, newest, trackers
293
2015-11-13
Friday, 13 Feb 2015 07:11 AM
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