Tags: delta | flights | canceled | bags | unclaimed

Delta Flights Canceled Means Hundreds of Unclaimed Bags Pile Up

Image: Delta Flights Canceled Means Hundreds of Unclaimed Bags Pile Up
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By    |   Monday, 10 Apr 2017 12:58 PM

Delta Air Lines canceled thousands of flights over the five-day stretch that included this past weekend, leaving frustrated passengers and hundreds of stranded bags in its wake.

The airline canceled nearly 3,500 flights from Wednesday through Sunday due to storms, causing many of the stranded passengers to become disconnected from their luggage, The Atlanta Journal-Constitution reported. The cancellations came during one of the busiest travel weeks of the year because of spring break.

"The operation continues to stabilize . . . as things normalize," Delta spokesman Michael Thomas told CNN.

Delta said in a statement that more delays could occur because of the "availability of flight crews to operate within federally mandated crew rest and duty day guidelines."

"We know this is extremely frustrating for our customers and we apologize for that," Delta Air Lines said in a statement Sunday. "Delta teams continue to work around the clock to fully reset our operation and keep customers informed. Delta has canceled approximately 150 flights today though more are possible."

"A travel waiver has been extended through the weekend to help customers rebook without change fees if travel plans are flexible," the company continued.

The delays centered around Delta's hub, Hartsfield-Jackson International Airport in Atlanta, where 60 percent of its 1,250-aircraft fleet passes each day, according to CNN.

Forbes contributor Laura Begley Bloom wrote Sunday that her family made $11,000 by voluntarily giving up their seats twice for travel vouchers out of New York when Delta tried to rebook passengers from canceled flights onto others.

"The compensation for volunteers got to $900 a ticket in gift cards (American Express, Target, Macy's and so on), my husband convinced me to consider the offer," Bloom wrote for Forbes. "I thought it was too low to delay our vacation, but our plans were flexible, so I said I was open to the idea. My husband approached the gate agent and offered to give up our seats for $1,500 apiece. She countered: $1,350 each."

"Somehow, when an airline is offering you and your family $4,050, missing a flight doesn't seem so bad. We could have also scored a free hotel room near the airport and complimentary dinner, but we live about 10 minutes from LaGuardia, so we volunteered to give up our seats and headed home with a big chunk of change and confirmed seats for a Saturday flight," Bloom continued, adding that they gave up again Saturday when the airline said they were overbooked again.

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Delta Air Lines canceled thousands of flights over the five-day stretch that included this past weekend, leaving frustrated passengers and hundreds of stranded bags in its wake.
delta, flights, canceled, bags, unclaimed
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2017-58-10
Monday, 10 Apr 2017 12:58 PM
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