Tags: 911 | call | on hold | 40 mins

911 Call on Hold For 40 Mins in Detroit Sparks Investigation

By    |   Thursday, 19 Jun 2014 11:45 AM

A Detroit 911 call put on hold for 40 minutes this week has sparked an internal investigation into wait times regarding reports of crimes in progress in the city.

Detroit Police received a 911 call early Wednesday reporting a robbery in progress at Lafayette Food. According to CBS Detroit, a vehicle crashed through a window at the local grocery store before two thieves swiped a safe full of narcotics from the store's pharmacy.

But it was until nearly 40 minutes later that police showed up at the scene. So far, there has been no explanation as to the lengthy wait time.

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"I'm not happy about this," Police Chief James Craig told CBS Detroit. "They crashed in and I understand that allegedly, because it’s still early in the investigation, but allegedly our communications center held the call for 40 minutes. That’s not our protocol . . . We prioritize our calls to service crimes in progress. So, there’s an expectation if there are no available units, that you find an available unit anywhere in the city."

The crime marked the third time Lafayette Food has been robbed in the last few weeks.

"I don’t know if [the owner] complained, but I’m complaining," Craig said. "I’m complaining because there’s a crime in progress — well, the owner did mention, now that we’re talking about it, that he’s been a victim three times in a month."

Police are still searching for the culprits.

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A Detroit 911 call put on hold for 40 minutes this week has sparked an internal investigation into wait times regarding reports of crimes in progress in the city.
911, call, on hold, 40 mins
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Thursday, 19 Jun 2014 11:45 AM
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