Tags: united airlines | oscar munoz | drag | customer

United Airlines CEO: 'This Will Never Happen Again'

(ABC News)

By    |   Wednesday, 12 Apr 2017 10:38 AM

The CEO of United Airlines — under massive fire for having security officers bloody and force a seated passenger off a commercial flight — is vowing never again to drag its customers from its jets.

"We are not going to put a law enforcement official to take them off. To remove a booked, paid, seated passenger — we can't do that," Oscar Munoz said Wednesday on ABC's "Good Morning America."

The airline boss said he felt "shame" watching a passenger-shot video of Dr. David Dao screaming as burly officers roughly pried him from his seat at Chicago O'Hare International Airport.

"He was a paid passenger sitting in a seat on our aircraft and no one should be treated that way, period," Munoz said. "That is not who the family at United is. This can never, this will never happen again . . . It was a system fail."

Munoz's somber contrition was a far cry from earlier statements in which he described Dao as "disruptive and belligerent" for refusing to give up the seat he had paid for to accommodate other United crewmembers.

On Sunday, a United Airlines spokesperson told the Louisville Courier-Journal: "Flight 3411 from Chicago to Louisville was overbooked. After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate. We apologize for the overbook situation."

The airline offered passengers up to $800 to give up their seats before it began choosing people to leave, according to passengers. Dao was one of four passengers booted from the flight.

The public-relations nightmare — which became a worldwide outrage when viral videos of the bloodied Dao were posted on social media — has had many calling for Munoz's scalp. But the United chief said he's staying put.

Meanwhile, Dao, who has been in a Chicago hospital undergoing treatment for his injuries, has retained a high-powered Chicago personal injury lawyer, Thomas Demetrio, the Chicago Tribune reports.

George Hobica, founder and president of Airfarewatchdog, an airfare listing and travel advice site, told the Tribune: "I think Oscar needs to remember he's shipping human beings, not auto parts."

The airline's longtime advertising slogan is company's slogan is "Fly the Friendly Skies."

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The CEO of United Airlines - under massive fire for having security officers bloody and force a seated passenger off a commercial flight - is vowing never again to drag its customers from its jets."We are not going to put a law enforcement official to take them off.
united airlines, oscar munoz, drag, customer
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Wednesday, 12 Apr 2017 10:38 AM
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