American Express plans to close a service center in Greensboro, North Carolina, and eliminate 550 jobs.
The New York-based credit card company said Wednesday that work now handled in Greensboro will be transferred to other locations in the U.S. A broader consolidation plan also will transfer work from a center in Madrid, Spain, to sites in the United Kingdom and Argentina.
American Express says the changes will result in a net reduction of 550 jobs. Because the changes involve relocating work to different sites, some 3,500 existing positions would be affected.
The company says the moves reflect a decline in service volume as more transactions are completed online, and on mobile devices.
The restructuring will result in charges of $113 million. American Express now expects to report net income of $1.1 billion, or 88 cents a share, for the fourth quarter. Analysts were expecting 92 cents a share.
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