Tags: Skype to Give Refunds to Paying Customers After Service Outage

Skype to Give Refunds to Paying Customers After Service Outage

Thursday, 23 Dec 2010 02:57 PM

Skype Technologies SA, the largest provider of international calls, will offer refunds to paying customers who have been unable to use its service because of a day outage. Financial details weren’t disclosed.

About 16.5 million users, or 80 percent of the traffic the company would normally expect, are now able to make calls, Chief Executive Officer Tony Bates said today in a blog posting, after an outage yesterday rendered the service unavailable to almost all global users.

The year-end holiday season is Skype’s heaviest traffic period, Bates said in an interview this week. The service disruption presents a further challenge for Bates as he tries to persuade companies to pay for Skype and establish premium services for consumers such as group video calling.

“Our focus is to get the service back up and running and understand what we can do in the future to mitigate some of these risks,” Bates said in a video on the company’s blog.

Skype has more than 560 million users, of which only 1.4 percent pay for the service, according to a regulatory filing. The Luxembourg-based company started as a way for consumers to chat for free.

Audio and video calls as well as instant-messaging capabilities are now working, the company said. Some features, such as group video calling, are still unavailable.

The company is investigating the cause of the outage. It is using servers that normally support offline instant messaging and multiparty video calls to get its main products online after so-called supernodes became overloaded, Bates said.

The company accounts for about 12 percent of international calling, according to the Washington-based research firm Telegeography.

EBay Inc., which bought Skype in 2005, sold most of its stake last year for about $2 billion to a group led by Menlo Park, California-based private-equity firm Silver Lake.

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Skype Technologies SA, the largest provider of international calls, will offer refunds to paying customers who have been unable to use its service because of a day outage. Financial details weren t disclosed.About 16.5 million users, or 80 percent of the traffic the company...
Skype to Give Refunds to Paying Customers After Service Outage
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2010-57-23
Thursday, 23 Dec 2010 02:57 PM
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