Troops Transferred by Pentagon Seek Their Missing Cars

Wednesday, 16 Jul 2014 11:45 AM

  Comment  |
   Contact  |
  Print   |
    A   A  
  Copy Shortlink
The Pentagon is coming under fire from military families who are angry that their cars go missing for weeks while being shipped to new bases.

For the past two decades, the Defense Department has employed contractors to move private vehicles for the thousands of military personnel who are re-stationed every year, The Daily Beast reported.

A new contractor, International Auto Logistics (IAL), took over the job in May and has processed 22,000 vehicles for shipment. But the Pentagon has received dozens of complaint about lost cars, live tracking issues, and ineffectual customer service agents.

One military wife, using only her first name Amanda, told the Beast that she had her Mini Cooper shipped from San Diego to Alaska when her husband was re-stationed. But the car never arrived, and her spouse has been forced to bike miles to work every day, often in the rain.

"I am worried I will never see it again," Amanda told the Beast. "I am really upset that the car is 'lost' but even more upset that I cannot get anyone to give me any information. I do not know if it will arrive next week, next month or next year, or ever."

Sen. David Vitter, a Louisiana Republican, said that he wrote to the Pentagon last month, saying he had "been astounded at a number of the stories soldiers have shared with me regarding the difficulties their families have endured" due to missing cars.

The Defense Department wrote back to Vitter this month, informing him that the problems were being dealt with. "We have noted in the early stages of this contract transition that IAL has faced some challenges," the department said in a letter the Beast obtained. "Some members have experienced reduced service during the transition. Those servicing issues are being addressed individually."

And although the Pentagon admitted there had been delays, it insisted that "no service member vehicles have been lost."

IAL did not respond to a request from the Beast for comment. A call to its customer service line led to a full voicemail box, the website added.

Republican Rep. Jack Kingston, who represents the Georgia district where IAL has its headquarters, defended the company.

A spokesman for Kingston, Greg Dolan, said, "If there’s something where they’re not doing their job, for sure we’d like to investigate that. Incidents of customer dissatisfaction doesn’t rise to that level. It would have to be something more substantial before we raise a fit on that."

Related Stories:

© 2014 Newsmax. All rights reserved.

  Comment  |
   Contact  |
  Print   |
  Copy Shortlink
Around the Web
Join the Newsmax Community
Please review Community Guidelines before posting a comment.
>> Register to share your comments with the community.
>> Login if you are already a member.
blog comments powered by Disqus
Zip Code:
Privacy: We never share your email.
Follow Newsmax
Like us
on Facebook
Follow us
on Twitter
Add us
on Google Plus
Around the Web
Top Stories
You May Also Like

Arpaio Sues Over Amnesty; Boehner Hints House May Be Next

Monday, 22 Dec 2014 16:16 PM

If you want to sue President Obama over his executive order granting amnesty from deportation to five million illegal al . . .

Singer Joe Cocker Dies at 70

Monday, 22 Dec 2014 13:45 PM

Joe Cocker, the British singer who had numerous hits in the 1970s and '80s including a barrel-throated rendition of Wit . . .

US Indian Tribes Tread Carefully Into Marijuana Debate

Monday, 22 Dec 2014 15:12 PM

When the federal government announced this month that it would allow American Indian tribes to grow and sell marijuana,  . . .

Most Commented

Newsmax, Moneynews, Newsmax Health, and Independent. American. are registered trademarks of Newsmax Media, Inc. Newsmax TV, and Newsmax World are trademarks of Newsmax Media, Inc.

America's News Page
©  Newsmax Media, Inc.
All Rights Reserved