Sandy Knocks Out Cable, Wireless Service Along East Coast

Wednesday, 31 Oct 2012 09:09 AM

 

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Sandy, the Atlantic superstorm that ravaged the East Coast, knocked out cable or phone connections to more than 1 million customers in the New York area and weakened wireless service from Virginia to Massachusetts.

About one-fourth of mobile-service transmitters failed in an area stretching from the coast of the northeastern U.S., where Sandy came ashore on Oct. 29, to inland West Virginia, Federal Communications Commission officials said in Washington.

“This was and still is a devastating storm, with a substantial and serious impact on our country’s communications infrastructure,” FCC Chairman Julius Genachowski said yesterday on a conference call.

Communications outages could grow as blackouts last longer than backup power supplies, and as snow and floods take their toll, Genachowski said. The FCC monitored outages in 158 counties in 10 states and the District of Columbia, and roughly 25 percent of cell sites in those localities were reported not to be working, David Turetsky, chief of the agency’s Public Safety and Homeland Security Bureau, said on the call.

New Yorkers went to great lengths to stay connected. At a Duane Reade pharmacy at 34th Street and Eighth Avenue, visitors unplugged the lights on a Christmas tree to recharge their mobile phones in the outlets. One man ducked into an unmanned Chase branch on 60th Street near Lexington Avenue to plug in a phone at the end of a line of ATMs.

‘Really Random’

Wi-Fi-equipped businesses, such as Starbucks Corp. cafes, served as an oasis for New Yorkers without power. At 73rd Street and Amsterdam Avenue, Columbia University grad student Jonathan Wiener was sitting on the ground outside a Starbucks yesterday, using the shop’s network to upload photos for a live blog of the storm.

“I had it until last night around midnight and it went out,” the 25-year-old said. “We still have certain channels of cable. It’s really random. And no Internet.”

At Verizon Wireless, the largest U.S. mobile provider, problems included flooding in the lower end of Manhattan, Nicola Palmer, chief technical officer, said yesterday in an e-mailed statement. Still, 94 percent of cell sites were running and call-switching and data centers were functioning normally, Palmer said.

Verizon Communications Inc., the majority owner of the wireless carrier, posted a picture showing the ground floor of its headquarters building at 140 West Street in lower Manhattan awash in roiling water. Fiber and copper lines in the basement of the building were inundated, contributing to service outages, and employees who normally report to the building worked from other sites, Bill Kula, a Verizon Communications spokesman, said in an e-mail.

Flooding Damage

It wasn’t known how many total customers were without either land-line voice, Internet or television service from the flooding, which also struck Verizon facilities in Queens and on Long Island, Kula said.

AT&T Inc., the second-biggest carrier, was checking for disruptions, said Michael Balmoris, a spokesman.

Sprint Nextel Corp. experienced service disruptions in the New York area, as well as parts of Pennsylvania and New England, said Crystal Davis, a spokeswoman for the third-largest U.S. mobile carrier. The problems included power loss and failures of lines leading from cell sites, Davis said in an e-mail.

Cable Customers

About 1.7 million cable customers were left without cable service in metropolitan New York, Long Island and the lower Hudson Valley, said James Denn, a spokesman for the New York State Public Service Commission. About 65,000 customers lacked cable service in other New York localities, including Albany, Binghamton, Buffalo, Rochester and Syracuse, he said.

Emergency calling services were “largely intact,” Denn said in an e-mail. Genachowski, the FCC chief, said “a very small number” of 911 emergency call centers weren’t working. He didn’t say where they were.

Sandy caused “widespread” service interruptions for customers of Cablevision Systems Corp., primarily due to power outages, said Jim Maiella, a spokesman for the cable company in Bethpage, Long Island.

At Philadelphia-based Comcast Corp., the largest U.S. cable company, most service disruptions were tied to commercial power interruptions, said Jenni Moyer, a spokeswoman. Time Warner Cable Inc. had no significant damage to its network and expected to reconnect customers as power returned, said Alex Dudley, a spokesman for the New York-based company.

The storm knocked out power to about 8 million homes and businesses in the Northeast, including about 2.5 million customers in New Jersey and 2 million in New York, according to the U.S. Energy Department.

The power went out for Ivan Smith, a lawyer who lives in Chelsea, at about 9 p.m. on Oct. 29. His office near Wall Street, meanwhile, was flooded, he said.

“We’re down probably for the rest of the week,” he said. “My cell phone went down. People are texting me and calling me, and I can’t respond.”


© Copyright 2014 Bloomberg News. All rights reserved.

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