NY Doctor Says Obamcare Website Causing 'Back End' Confusion

Thursday, 05 Dec 2013 02:58 PM

By Courtney Coren

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The Obamacare website has created "chaos" and "confusion" for doctors because of incomplete and incorrect information being provided to them, a New York physician says.

"There's a lot of confusion," Dr. Bill Grace, founder of Grace Oncology in New York City and assistant professor at New York Medical College, told CNBC.

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"What you have is all this information is coming in incomplete, incorrect, and so [doctors] are not able to make an economic statement" about patients and what they will be expected to pay.

There is also confusion about what to expect in terms of subsidies from the government, he added.

"You thought the front end was chaos, now we're getting to the back end, and soon we'll be getting to the 'back-back-end,' which is the physician end," Grace said. "Right now the back end is in chaos."

The complication for physicians is not knowing whether patients will actually have insurance when they walk through the door.

"We don't even know whether we should sign up for these accounts, because we have a suspicion that many of these plans offer very little reimbursement or offer only a loss to the physicians who are going to see these patients," Grace explained. "And no physician wants to take money out of his pocket and put it in the government's."

While HealthCare.gov is working much better experts say there are still "bugs" that need to be ironed out. The main area of concern now is whether the back end of the site — the part that is supposed to deliver information and connect to the insurance companies will work properly.

The White House warned Monday that those who have already signed up should check with their chosen insurer to make sure that they are enrolled because of problems with the system creating incorrect information.

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