BlackBerry Botch Protected From Claims

Friday, 14 Oct 2011 11:56 AM

Share:
  Comment  |
   Contact Us  |
  Print  
|  A   A  
  Copy Shortlink
BlackBerry’s mobile messaging network is back in action after a four-day global outage, but a massive backlog of emails and text messages will translate into service slow-downs, reports the Guardian.

BlackBerry owner Research in Motion (RIM) is apparently protected from compensation claims by its millions of customers.
Image of RIM's BlackBerry which experienced outages.
RIM's BlackBerry


The small print in customer contracts protects RIM from claims in the event of an outage, according to the newspaper.

It remains unclear, though, if RIM’s corporate clients have any legal recourse, and UK telecoms are looking into possible claims. RIM co-chief executive Jim Balsillie downplayed the possibility. "The one thing you have to understand about these carriers is that people understand the complexity of these systems, and when something like this happens, everybody pulls together because it's all about serving the customers,” he said.

RIM's chief executive and founder, Mike Lazaridis, said Thursday during a press conference that he would like to "personally apologize to all BlackBerry customers we have let down.” But if there are actionable claims, resolving them could cost the company as much as $100 million, one analyst told the Guardian.

Lazaridis reassured customers that none of the correspondence they sent during the outage would be lost. He also described how a system upgrade at a RIM facility in Britain triggered a “ripple effect” that spread worldwide.

"It caused outages and delays for some customers in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina,” he said. “This caused a cascade failure in our system."


© 2014 Newsmax. All rights reserved.

Share:
  Comment  |
   Contact Us  |
  Print  
  Copy Shortlink
Around the Web
Join the Newsmax Community
Please review Community Guidelines before posting a comment.
>> Register to share your comments with the community.
>> Login if you are already a member.
blog comments powered by Disqus
 
Email:
Country
Zip Code:
Privacy: We never share your email.
 
Hot Topics
Follow Newsmax
Like us
on Facebook
Follow us
on Twitter
Add us
on Google Plus
Around the Web
Top Stories
You May Also Like

Conservative Group: ABC's Midterm Blackout Reeks of 'Liberal Bias'

Thursday, 23 Oct 2014 13:22 PM

A study by the conservative Media Research Center claims that ABC World News hasn't covered the midterm elections in two . . .

Administration Freed Illegal Immigrants Charged With Violent Crimes

Thursday, 23 Oct 2014 12:25 PM

Illegal immigrants charged with violent crimes and serious felonies were among the hundreds of criminals the Obama admin . . .

Fewest Americans in 14 Years File Jobless Claims

Thursday, 23 Oct 2014 11:52 AM

The number of Americans filing new claims for unemployment benefits rose last week, but the underlying trend pointed to  . . .

Most Commented

Newsmax, Moneynews, Newsmax Health, and Independent. American. are registered trademarks of Newsmax Media, Inc. Newsmax TV, and Newsmax World are trademarks of Newsmax Media, Inc.

 
NEWSMAX.COM
America's News Page
©  Newsmax Media, Inc.
All Rights Reserved