Tags: singer | sues | mcdonalds | glass

Singer Sues McDonald's Claiming Glass in Sandwich Ruined Voice

By Alexandra Ward   |   Tuesday, 21 May 2013 09:47 AM

A New York gospel singer has sued McDonald's, claiming that her voice is permanently damaged after she ingested a piece of glass that was embedded in a chicken sandwich from the fast food restaurant in 2010.

Jacqueline Simpson, 52, filed suit with the Brooklyn Supreme Court Monday, and said the piece of glass was "bigger than a penny."

"Now when I sing, I have a hoarse, rattly voice," Simpson told the New York Post. "I still sing alto, but I can't sing soprano like I used to."

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Simpson, who sings on the side but works a day job as a clerk at the Attorney General's office, said she has trouble making phone calls ever since the glass ruined her voice.

"I have to make a lot of calls for work, and I have to tell people that I’m not a man," Simpson told the Post. "Before, that never happened."

McDonald's is no stranger to lawsuits. Earlier this year, Brazil fined the multi-billion dollar franchise for advertising unhealthy Happy Meals to children. In April, Michigan’s Muslim populace received $700,000 in a settlement after members alleged a McDonald's falsely advertised food preparation that violated Islam.

Another well-known suit claimed that a 4-year-old suffered second-degree burns after a cup of hot coffee burned her hand. The child and her grandmother are seeking $4 million in damages.

The company has also faced controversy about its business practices. Last month, a company executive declared that "service is broken" at the fast food chain after a survey showed that 1 in 5 customer complaints is related to friendliness issues.

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Following a period of declining sales, McDonald's installed Jeff Stratton, formerly the company's global chief restaurant officer, as president, with the renewed goal of improved customer service.

"The new leadership has decided to focus on customer satisfaction as a real driver for us to build the brand and build sales," one McDonald's franchisee told the Wall Street Journal. "So for us to maximize the potential that's out there, we've got to be the leader in guest satisfaction."

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