Problems with the camera on the new Samsung Galaxy S5 phones occurred in a “very limited” number of the products, the company said, assuring that the issue won’t be a problem in future shipments.
The phone launched just two weeks ago, and users began reporting problems with the camera failing last week.
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“We have discovered that the issue has been seen in a very limited portion of early production Galaxy S5 units, and was caused by complications in the ROM (Read Only Memory) component which stores the information necessary to operate the camera," Samsung said in a statement, according to Reuters
Any Galaxy S5 owners who see a “Warning: Camera Failed” message or who have problems with the camera can call 888-987-4357 or take the phone back to their carrier for service.
The new and much-touted Galaxy S5 went on sale around the world April 11-14, selling more units than the iPhone 5s did when it launched, Tech 2 reported
In just the short time it’s been for sale, the S5 captured about 1 percent of the Android market, Tech 2 said, leaving the company with hopeful prospects for the new phone.
Samsung needs the boost. The company’s profits will probably be down the first three months of the year, according to Business Insider
, which would make it the second quarter to see a decline.
Business Insider said both Apple and Samsung, which are the only two companies turning a profit in the smartphone space, have both seen sales level out. Quarterly profit at the end of last year was down 6 percent, and will probably be down about 4 percent again first quarter 2014.
Sales of the Galaxy S5 may offer another boost to company sales in June, as it’s rumored by SamMobile that the company will offer a premium version
of its new phone.
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