The Better Business Bureau is warning of a scam to get personal information from Netflix users.
The scam starts with an email or pop-up ad directing users to a fake login page, where they are informed that their account has been temporarily suspended.
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Computer expert Jerome Segura told CBS News that he investigated the scam
by calling the toll-free number listed on the fake site for technical support and using a computer that didn’t have any personal information. The con artist on the other end, posing as a Netflix support employee, asked for remote access to Segura’s computer to help solve the problem and then downloaded personal files from the computer.
"I had set up fake banking sheets on the desktop and they were taken as we were speaking," said Segura, who described the scam as a phishing scam combined with a tech support scam.
Segura detailed the scam on a blog for Malwarebytes in February.
The fake technical support employee reportedly showed Segura a fake page suggesting his computer had been accessed by hackers in Serbia, Russia, China, and Italy and told him a “Microsoft Certified Technician” would have to fix his computer. The scammers then attempted to sell Segura anti-virus firewall protection and other services for $389.97, after a $50 Netflix coupon, and asked for a picture ID and photo of his credit card.
The fake website has been shut down, and officials don’t know how many people were targeted by the scam, according to CBS.
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