McDonald's Food Stamps: Company Steering Workers to Federal Aid

Monday, 28 Oct 2013 06:14 AM

By Michael Mullins

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A McDonald's rep is heard offering food stamps and other government assistance options to an employee who called in to request advice as to how she could better support her family of four on the $8.25 per hour paycheck she receives from the fast food juggernaut.

Unbeknownst to the representative on the McDonald's Employee Help Line, also known as "McResource," the recording is being made for the website, which is one of several organizations campaigning for fast food workers nationwide with the goal of raising their salary to $15 per hour. The current federal minimum wage is $7.25 an hour.

The recording (below) was published on Thursday on YouTube by

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In the recording the caller, Nancy Salgado, who works at a Chicago franchise, is told by the rep that there are governmental aid options that are likely available to her and proceeds to offered local government assistance numbers if she should want them, where she could "ask about things like food pantries," the rep said.

"Are you on SNAP? SNAP is a supplemental nutritional assistance program – food stamps. Do you have kids?" the rep asks Salgado.

After Salgado tells the McDonald's hotline rep that she has two kids, the rep is heard telling her, "You would most likely be eligible for SNAP."

"You know it’s a federal program. The federal money comes down to the states and the states administer it," the hotline rep adds.

The rep then proceeded to suggest that the employee might also be eligible for the federal program Medicaid, after the caller asks for help with doctor expenses.

When asked about the McResource hotline, a McDonald's spokeswoman defended the service to ABC News, releasing a statement to clarify its purpose.

"This video is not an accurate portrayal of the resource line as this is very obviously an edited video," according to the statement from McDonald's USA. "The fact is that the McResource Line is intended to be a free, confidential service to help employees and their families get answers to a variety of questions or provide resources on a variety of topics including housing, child care, transportation, grief, elder care, education and more."

ABC News noted that "McDonald's would not elaborate on what was inaccurate about the video."

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Related stories:

McBroke: Low-Wage Budget for McDonald's Workers Doesn't Add Up

McDonald's Wages 'Research' Written by Undergrad, Not Researcher

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