Dell Laptop Buyers: Cat Urine Smell Plagues Dell Latitude E6430u

Friday, 01 Nov 2013 01:24 PM

By Clyde Hughes

  Comment  |
   Contact Us  |
|  A   A  
  Copy Shortlink
Owners of new Dell laptops are complaining about a funky "cat urine" smell coming from the devices.

The cat urine smell appears to be limited to the new Dell Latitude E6430u, according to The Guardian. Dell was initially made aware of the problem in June. 

Editor's Note: ObamaCare Is Here. Are You Prepared?

"The machine is great, but it smells as if it was assembled near a tomcat's litter box," one customer on the Dell website said. "It is truly awful! It seems to be coming from the keyboard." 

Another angry Dell user posted on the company's website: "I want you to know that I killed our 1 year old cat, thinking it was pissing on my computer each night and now come across THIS forum telling me otherwise. Not only do I want a new computer, I want a new cat, vet fees, letter of apology and payment for my divorce lawyer, since my wife has left me after finding this out."

Kevin Dane, executive director, reliability, validation and quality at Dell, tried to assure users on Dell's website Wednesday that the smell was not dangerous and there is a fix. 

"When the Latitude 6430u was launched we received feedback from some customers commenting on an odor around the laptop," Dane wrote on the forum. "Dell immediately addressed the customer comments in order to resolve the situation and an investigation revealed that this was occurring as a result of a specific manufacturing process.

"We would like to reassure customers that the odor was not related to biological contamination nor did it present a health hazard. The manufacturing process has subsequently been amended and newly purchased Latitude 6430us are not affected by the issue. Any customer who has a system with the odor can contact our technical support team at 1-800-456-3355 or and we will arrange to replace the palm rest assembly," Dane continued.

The laptop starts at $900 on Dell's website and go up to $1,300 for higher-end versions that include Windows 8 and Intel Core i5 processors. 

Dell told the Associated Press its investigation showed that the cat urine smell is linked to the manufacturing process, which the company has since fixed.

Editor's Note: Do You Support Obamacare? Vote in Urgent National Poll

Related stories:

HP Chromebook for $279 Is Google's Low-Cost Laptop Alternative

Report: New Apple Laptop Will Have Retina Display

© 2014 Newsmax. All rights reserved.

  Comment  |
   Contact Us  |
  Copy Shortlink
Send me more news as it happens.
Get me on The Wire
Send me more news as it happens.
Around the Web
Join the Newsmax Community
Please review Community Guidelines before posting a comment.
>> Register to share your comments with the community.
>> Login if you are already a member.
blog comments powered by Disqus
Retype Email:
Zip Code:
Privacy: We never share your email.
Hot Topics
Follow Newsmax
Like us
on Facebook
Follow us
on Twitter
Add us
on Google Plus
Top Stories

Newsmax, Moneynews, and Independent. American. are registered trademarks of Newsmax Media, Inc. Newsmax TV, NewsmaxWorld, NewsmaxHealth, are trademarks of Newsmax Media, Inc.

America's News Page
©  Newsmax Media, Inc.
All Rights Reserved