Tags: US | TEC | TechBit | Cell | Phone | Satisfaction

Study: Consumers Happier About Their Cell Service

Tuesday, 18 May 2010 06:46 AM

 

Share:
  Comment  |
   Contact Us  |
  Print  
|  A   A  
  Copy Shortlink

Consumers are more satisfied than ever with their cell phone service, according to survey being published Tuesday.

The American Customer Satisfaction Index for cell phone service was 72 on a 100-point scale in the first quarter this year. That rose three points from last year and is the highest grade since the survey started looking at wireless in 2004.

The financial reports of the major wireless carriers bear this out. Most of them say the number of subscribers canceling service every month has declined.

The only major carrier that demonstrated a big improvement from last year's survey was Sprint Nextel Corp. The company has seen subscribers flee for several years, but it has made big efforts to improve customer service. Those efforts appear to be bearing fruit, as its score rose from 63 to 70. It posted another seven-point increase the year before. Sprint's subscriber losses have slowed in the last six months.

Sprint's customer satisfaction score is now just above AT&T's 69. Both Verizon Wireless and T-Mobile USA are at 73. However, the differences between all four nationwide carriers are now within the margin of error for an individual company, at plus or minus three points.

The margin of error for the industrywide index is plus or minus one point.

The survey was developed by the University of Michigan but is now run by a private company, ACSI LLC. It surveyed about 11,000 households for the first-quarter report.

© Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Share:
  Comment  |
   Contact Us  |
  Print  
  Copy Shortlink
Around the Web
Join the Newsmax Community
Please review Community Guidelines before posting a comment.
>> Register to share your comments with the community.
>> Login if you are already a member.
blog comments powered by Disqus
 
Email:
Country
Zip Code:
Privacy: We never share your email.
 
Hot Topics
Follow Newsmax
Like us
on Facebook
Follow us
on Twitter
Add us
on Google Plus
Around the Web
Top Stories
You May Also Like

Former Rep. Walker: Climate Change More Politics Than Science

Thursday, 23 Oct 2014 15:42 PM

The issue of man-made climate change has become more of a political matter than a scientific one, former Pennsylvania Re . . .

Earth Hit by Double Asteroids 458 Million Years Ago

Thursday, 23 Oct 2014 10:04 AM

Some 458 million years ago, Earth was whacked in a double asteroid strike, leaving craters visible in Sweden today, spac . . .

Marketing Expert: Apple Pay May Bring 'Digital Wallet' Future

Wednesday, 22 Oct 2014 15:24 PM

pple's new mobile payment system, Apple Pay, is a quick, convenient and secure method of making purchases online and off . . .

Most Commented

Newsmax, Moneynews, Newsmax Health, and Independent. American. are registered trademarks of Newsmax Media, Inc. Newsmax TV, and Newsmax World are trademarks of Newsmax Media, Inc.

 
NEWSMAX.COM
America's News Page
©  Newsmax Media, Inc.
All Rights Reserved