Dead Daughter's Voice Mails Disappear After T-Mobile Promotion

Sunday, 25 Mar 2012 08:31 AM

 

Share:
  Comment  |
   Contact Us  |
  Print  
|  A   A  
  Copy Shortlink

SEATTLE — When Faron Butler wanted to hear his daughter's voice, he went to the voice mails she left him before she died of cancer at the age of 14.

"If I had a bad day or week, I'd listen to her voice. I'd listen to it a couple of times a week," Butler said Friday from his home in Elma, Wash., holding back tears. "She'd be there, saying, 'Daddy, I love you and I miss you.'"

But the voice mails are gone, erased in February when Butler joined a free trial of a messaging service offered by his cellphone carrier, T-Mobile, and he doesn't believe company officials when they say the company can't retrieve them.

"T-Mobile deeply regrets the sorrow the Butler family is experiencing. If we could retrieve this voicemail for the family we absolutely would, but unfortunately that is not possible," said T-Mobile spokeswoman Cara Walker in a statement. "We sincerely apologize that the Butlers were not adequately made aware of this possibility and are working internally to assure this information is clearly communicated to customers in the future."

T-Mobile said it's working to compensate but has not been able to have a direct discussion with them.

Butler and his attorney, Chris Crew, said they are preparing legal action asking a court to force T-Mobile to retrieve the voice mails. The family also is seeking damages for emotional distress.

"I think it's technically unbelievable to make that statement," said Crew, who argues that in situations where law enforcement is involved, such digital information can be retrieved. He says T-Mobile is trying to avoid the expense of retrieving the messages.

Butler's daughter, Rhema, was diagnosed with cancer when she was 12, and died two years later, in June 2011. About a week before she passed away, she called her father. That's one of the voice mails that's gone. He had held on to them for about eight months.

© Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Share:
  Comment  |
   Contact Us  |
  Print  
  Copy Shortlink
Around the Web
Join the Newsmax Community
Please review Community Guidelines before posting a comment.
>> Register to share your comments with the community.
>> Login if you are already a member.
blog comments powered by Disqus
 
Email:
Country
Zip Code:
Privacy: We never share your email.
 
Hot Topics
Follow Newsmax
Like us
on Facebook
Follow us
on Twitter
Add us
on Google Plus
Around the Web
Top Stories
You May Also Like

Microsoft Plans to Launch Smartwatch in Weeks: Forbes

Sunday, 19 Oct 2014 19:00 PM

Microsoft Corp. is preparing to launch a smartwatch within the next few weeks that will passively track a user's heart r . . .

Facebook Unfriends Federal Drug Agency

Saturday, 18 Oct 2014 13:13 PM

Facebook wants assurances from the Drug Enforcement Administration that it's not operating any more fake profile pages a . . .

New Apple iPads Sport Modest Upgrades, Fall Short on 'Wow' Factor

Friday, 17 Oct 2014 08:31 AM

Apple Inc.'s faster, slimmer iPads come with modest improvements, such as a fingerprint sensor, but some analysts say it . . .

Most Commented

Newsmax, Moneynews, Newsmax Health, and Independent. American. are registered trademarks of Newsmax Media, Inc. Newsmax TV, and Newsmax World are trademarks of Newsmax Media, Inc.

 
NEWSMAX.COM
America's News Page
©  Newsmax Media, Inc.
All Rights Reserved