Tags: BlackBerry | users | see | 2nd | outage | in week

BlackBerry Users See 2nd Outage in Week

Thursday, 24 Dec 2009 09:06 AM

 

  Comment  |
   Contact  |
  Print   |
    A   A  
  Copy Shortlink

"A lot of the times if I meet someone, and I see they have a BlackBerry, I don't even want their number or care. I just want their BBM," or their BlackBerry instant-messaging ID, said the 23-year-old tanning-salon manager and student. "I didn't even have my boss' number. I only contact him through BB."

He added: "I go to sleep with it in my hands. It's the first thing I do when I wake up in the middle of the night. It's the first thing I do when I wake up in the morning."

The second BlackBerry outage in less than a week disrupted service for millions of users on two continents Tuesday and Wednesday, demonstrating how vital -- and how addictive -- the device dubbed the "CrackBerry" can be.

The company behind the service, Canada's Research in Motion Ltd., blamed a software upgrade for the problem, which it said was confined to North and South America.

RIM said BlackBerry users were unable to send or receive e-mails and instant messages, but did not lose phone service. Many users also found the Internet inaccessible. RIM said the disruptions began about 1:45 p.m. on Tuesday, worsened about 6:30 p.m. and began to be fixed about 11:30 p.m. Service appeared restored by Wednesday afternoon. RIM would not disclose exactly how many subscribers were affected.

The glitch comes after another outage last Thursday and at least three breakdowns in 2008.

"One of RIM's big advantages is that it's perceived as a reliable device," said Duncan Stewart, director of research and analysis at DSam Consulting. "To lose the advantage of reliability would, in fact, be a very big deal for this company."

RIM has sold more than 75 million BlackBerrys since its debut 10 years ago. It now counts 36 million subscribers around the globe and ranks second in the worldwide market for advanced "smart phones," with a 21 percent share, behind Nokia Corp.'s 39 percent, according to market research firm Gartner Inc.

CanDace Johnson, 25, a nanny living in New York, said her BlackBerry lost all Internet service about 6 p.m. on Tuesday, leaving her cut off from the e-mail account she uses to keep in touch with her boss.

"If someone is watching your child, you want them to respond to your messages," she said.

Robert Hagler, a 46-year-old lawyer in Daphne, Ala., noticed about dinnertime Tuesday that the normal flow of e-mail and Facebook updates on his BlackBerry Curve had petered out.

"So I went home that evening, logged on to my laptop, and there's 20 e-mails sitting there," he said. "All my iPhone friends are just tickled to death."

When Mr. Marshall suddenly stopped getting reply messages from his friends, he lost his cool: "I kept unplugging my phone, turning it off and on. I was getting very upset when it wouldn't work."

"My whole life is based on my BBM," he said.

Although BlackBerry service is sold by wireless carriers, RIM manages its messaging network itself. The centralized structure means that any problems can affect millions of users.

This week's outage apparently stemmed from a flaw in recently released versions of RIM's instant-messaging software, known as BlackBerry Messenger. RIM released a new version Wednesday that solves the problem.

RIM, which is based in Waterloo, Ontario, apologized for any inconvenience. The company declined interview requests.


© Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

  Comment  |
   Contact  |
  Print   |
  Copy Shortlink
Around the Web
Join the Newsmax Community
Please review Community Guidelines before posting a comment.
>> Register to share your comments with the community.
>> Login if you are already a member.
blog comments powered by Disqus
 
Email:
Country
Zip Code:
Privacy: We never share your email.
 
Follow Newsmax
Like us
on Facebook
Follow us
on Twitter
Add us
on Google Plus
Around the Web
Top Stories
You May Also Like

German Researchers: Cellphone Calls, Messages Easy to Crack

Friday, 19 Dec 2014 14:12 PM

Security flaws on the global network that routes the world's cellphone calls and texts could allow hackers and criminals . . .

Kepler's Exoplanet Find Is First Since Space Telescope Revived

Friday, 19 Dec 2014 09:54 AM

The Kepler space telescope has discovered its first exoplanet since NASA's engineers were able to reboot the mission man . . .

Rosetta Comet-Landing Is 2014's Top Science Breakthrough

Friday, 19 Dec 2014 08:37 AM

The top scientific breakthrough of 2014 was the European Space Agency's Rosetta spacecraft's rendezvous with a comet, th . . .

Most Commented

Newsmax, Moneynews, Newsmax Health, and Independent. American. are registered trademarks of Newsmax Media, Inc. Newsmax TV, and Newsmax World are trademarks of Newsmax Media, Inc.

 
NEWSMAX.COM
America's News Page
©  Newsmax Media, Inc.
All Rights Reserved