Federal Bureaucrats Should Learn Responsibility From Private Sector

Wednesday, 09 Jun 2010 10:27 AM

By Richard Rahn Newsmax

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Who is in charge of stopping the oil leak and the cleanup in the Gulf of Mexico — BP or the Obama administration? If you have a hard time answering the question, it probably is because the president has told us the "buck stops" with him, and officials of his administration say they are "in charge."

Yet the administration also tells us that BP has the responsibility for stopping the leak and for the cleanup — but the government has to approve every action the company plans. If you have noticed a lot of ambiguity in government officials’ statements, that is because they want to be able to position themselves to take credit for whatever success occurs (no matter who is responsible for the achievement) yet be able to blame others for failure (if even their own).

As every beginning management student learns, authority, responsibility, and accountability are necessary for a properly functioning organization, and individuals need to be rewarded for good performance and punished for poor performance.

One, among several, major reasons government agencies tend not to perform as well as private ones is because often there is little or no accountability. Those in favor of bigger government are using BP as an example of why the private sector cannot be trusted and why we must have more government.

However, they conveniently overlook the fact that the U.S. government oversaw and approved everything BP did, and the reason BP and the other big oil companies are drilling in mile-deep water is because this same government will not allow them to drill in shallower water closer to shore or on much of the land where large quantities of oil are known to exist (e.g., the Arctic National Wildlife Refuge) — and where accidents could be handled quickly and with little damage.

BP stockholders are being punished severely because of the failure of BP's management to prevent this crisis — and you can bet many heads will roll at BP. Yet how many heads will roll in the U.S. government, which had the responsibility to make sure BP operated safely and that the beaches and marshes were protected?

Louisiana Gov. Bobby Jindal had been asking the federal government for permission to build barrier sandbars to protect the marshes, but the Obama administration dithered for weeks in making a decision, and now the oil is in the marshes.

Those who want more government ignore the fact that the U.S. government, on a daily basis, seems unable to do the simplest tasks. For instance, how often have you had to wait in line 40 minutes to buy something at a Walmart or a McDonald's? The answer is probably never, because you can choose to go somewhere else, and such companies are acutely aware of this, so they work hard to minimize waiting times by developing elaborate statistical programs to determine how many employees they are likely to need to service the customers in a reasonably short time. They manage to do this even though they never know exactly how many customers they will have at a given time.

Now, contrast this with the Transportation Security Administration (TSA) and U.S. Customs and Border Protection. These two agencies know precisely the number of passengers who will be showing up, and when. Their task is simple compared with that of almost all retailers, but they cannot seem to manage it — because no one is held accountable for the failure to treat airline passengers in a civil manner and respect the fact that their time is valuable.

A couple of weeks ago, I was leaving from Washington Dulles International Airport for an overseas trip. The security line took more than 40 minutes, and some passengers were justifiably upset because they were afraid they might miss their flights. TSA had many unused scanners and — in the midst of the chaos — a number of the TSA personnel shut down their lines to take their break. No one at TSA would admit to being in charge or would take responsibility, yet they screamed at passengers as if the passengers were new recruits in basic training and engaged in inappropriate "pat-downs." I saw TSA personnel being rude and abusive. (Wal-Mart management would not tolerate such behavior, which is a daily occurrence at TSA.)

My trip led me to six countries — and in no case did I have to wait more than five minutes at any security line or immigration control — and the personnel were respectful of the travelers in all cases. If other countries and Wal-Mart can manage courtesy and efficiency, why can’t TSA and customs workers? The answer is that no one is held responsible and no one is fired for incompetent and bad behavior.

Congress recently passed legislation limiting the amount of time a plane could sit on the ground with passengers, which is often weather- or air-traffic-control-related and partially outside the control of the airlines. But Congress does nothing about the time travelers must spend in TSA and customs lines, even though Congress has direct oversight responsibility — much like a company's board of directors.

The good news is that, unlike most of the government, the U.S. military still has a chain of command in which individuals are held accountable for fulfilling their responsibilities. The bad news is that recent studies have shown that the federal civilian work force is overpaid in relation to its private-sector counterparts and not held accountable.

If members of Congress are too cowardly or irresponsible to demand accountability from the highly paid civil service, perhaps we voters should replace the Congress.

Richard W. Rahn is a senior fellow at the Cato Institute and chairman of the Institute for Global Economic Growth.

© Copyright 2014 The Washington Times, LLC

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