Tags: obamacare | plans | mounting | errors

Obamacare Monster: Mounting Errors Paralyze Plans

By Melanie Batley   |   Friday, 18 Oct 2013 09:37 AM

The disastrous rollout of the Obamacare website has taken a new turn with errors turning up for the few who successfully managed to enroll through the glitch-filled site.

Executives at more than a dozen health plans have told The Wall Street Journal that errors include duplicate enrollments, spouses reported as children, missing data fields, and suspect eligibility determinations.

In one case, a customer successfully signed up on Healthcare.gov for three plans at one company.

"The longer this takes to resolve… the harder it will be to get people to [come back and] sign up," Aetna Inc. Chief Executive Mark Bertolini told the Journal. "It's not off to a great start."

While insurers have indicated they have been able to solve the problems manually, there is concern it won't be possible as enrollment accelerates in the coming months, the Journal reports.

ObamaCare: You Can Win With The Facts

"We know that people are enrolling in coverage and the system works. As individual problems are raised by insurers, we work aggressively to address them," HHS spokeswoman Joanne Peters told the Journal.

From its launch on Oct. 1, the website has been immobilized by problems, including an inability to cope with high levels of traffic, which prevented people from accessing the site, as well as major software flaws.

Republicans have called for the head of Health and Human Services Secretary Kathleen Sebelius for failing to ensure the system would work.

The administration initially blamed the issues on high demand, but has since admitted the site was fraught with serious flaws, though officials have withheld details.

President Barack Obama this week admitted his frustration with the website, saying the administration has people "working around the clock" to address the problems.

On Thursday, the Journal published an editorial labeling the Obamacare website a "catastrophe."

On CNN this morning, Republican National Committee spokesman Sean Spicer said Sebelius needs to go.

"I think if you're going to spend three years and hundreds of millions of dollars having a rollout occur like this and go so poorly, then something needs to happen," Spicer said."The administration likes to point and say well it's just like an Apple rollout, but when Apple had a bad rollout for their mapping service, they fired the guy. It was called the most significant shakeup in Apple history, because Apple says that's unacceptable. And this administration says, we have the full confidence of that person. That's just unbelievable."

Spicer slammed the administration for spending millions on a rollout that has been "abysmal."

"I think we need to understand again, to go back to very basic things, what have you been doing the last three years? Where did the money go? Why were you telling us only a few days prior to launch that all systems were go, everything was on track, this was going to run beautifully?"

ObamaCare: You Can Win With The Facts

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