WSJ: Hotline Works No Better Than Obamacare Website

Image: WSJ: Hotline Works No Better Than Obamacare Website

Tuesday, 22 Oct 2013 01:19 PM

By Dan Weil

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The president says call the healthcare hotline. The hotline says use the Healthcare.com website. The website says call the hotline . . .

The confusion over how to sign up for Obamacare is showing no sign of improving as President Barack Obama's administration scurries to fix the embarrassing mess, The Wall Street Journal says in an editorial.

"We called the hotline on Monday, and the automated menu redirected us to Healthcare.gov, which in turn told us to get in touch with someone at the call center," the editorial reads.

The paper's call came on the very day Obama advised using the phone as a way around the glitches that have hindered sign-ups for the signature legislation of his administration.

The Journal editorial said Obama is now billing the healthcare reform law as more than a website. "But building the website was supposed to be the easy part," it says. "The health law's fiasco of a debut doesn't inspire confidence in those other ambitions, such as re-engineering how U.S. medicine is provided, but it does help explain the modern liberal project."

Obama's performance Monday "amounted to an infomercial," the editorial says. It included little actual information about what went wrong with the website or the status of efforts to fix it.

"Instead, he minimized the severity of the problems, perhaps for political reasons. Or maybe he didn't say because the defects are so deep that no one can identify the specific solutions," the editorial says.

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