America Will Lose if Cain’s Bid Is Derailed

Friday, 04 Nov 2011 02:24 PM

By Deroy Murdock

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Herman Cain has every right to feel uncomfortable.
According to news reports based on anonymous sources, the GOP presidential front-runner is suspected of unspecified acts of sexual harassment while running the National Restaurant Association in the 1990s.

Cain's first accuser considered coming forward, but now says she will stay in the shadows. Like a hit-and-run driver, she wounded Cain and now speeds off into the night.

What, if anything, transpired between Cain and his associates remains as unclear as this episode's ultimate impact on Cain's upstart, surprisingly successful and — for many — refreshing candidacy.

Too bad this media nor'easter overwhelmed two recent stories on a sunnier aspect of Cain's past: his tenure as CEO of Godfather's Pizza. If these reports are accurate, Cain is a diligent, cerebral, tough-but-fair executive who turned a failing and flabby organization into a fit, effective enterprise.

Imagine if this tested manager could do likewise with America's paunchy, profligate, pathetic federal government.

First, between 1983 and 1985, Cain revitalized Burger King's 450-store Philadelphia region. He moved it from a laggard to a leader among the company's 12 geographic territories.

"My career spans 38 years, and I've worked for 26 different managers," said Frank Taylor, Cain's former regional controller at Burger King. "Herman was far and away the best I've worked for in terms of getting a team together, sharing a vision and accomplishing the goals. And nothing diverted him."

Pillsbury brass then tapped Cain to resuscitate Godfather's Pizza. They gave him one year.

Godfather's "had one foot in the grave and another on a banana peel," Cain has said. According to Neal St. Anthony's article in the Oct. 30 Minneapolis Star Tribune, hardly a right-wing rag, Godfather's was "waylaid by a tired menu, demoralized employees and lousy results."

"I'm Herman Cain and this ain't no April Fool's joke," he told Godfather's employees upon arrival on April 1, 1986. We are not dead. Our objective is to prove to Pillsbury and everybody else that we will survive."

Cain got very busy, indeed. He worked long hours, gave frequent pep talks, canvassed employees individually for their ideas and even cooked pizzas himself — both in Godfather's test kitchen and among its roughly 600 retail locations.

Cain energized his headquarters staff with after-work singalongs and expected top supervisors to communicate on a first-name basis with all subordinates. Cain tested them on this skill. He also pressed $50 bills into the palms of employees whose customer service or pizza-making prowess impressed him as he visited Godfather's outlets.

"Herman was very quantitative and analytical," former Pillsbury executive George Mileusnic recalled in the Star Tribune, "but he demanded that everybody be engaged, and every employee must be appreciated and respected."

"He's very, very inspiring," Godfather's marketing director Charles Henderson told Brady Dennis in the Oct. 24 Washington Post. "The guy can convince you to run through a wall."

By 1987, Godfather's was on a roll. It generated an operating profit, and gained market share against Domino's and Pizza Hut. According to the Post, Cain closed failing stores and laid off their workers. However, average sales and profit margins grew at surviving restaurants.

One year later, Cain arranged for his team to buy the chain from Pillsbury for an undisclosed sum. Once left for dead, Godfather's thrives even today.

Rather than discuss any of this, however, the campaign press corps will hound Cain about what, if anything, he may have said or done to one or more people whose names and faces remain modern mysteries.

Poor Herman Cain. If he were a Democrat, his biggest headache today would be how to survive the loud snores of the liberal press.

Deroy Murdock is a columnist with Scripps Howard News Service and a media fellow with the Hoover Institution on War, Revolution and Peace at Stanford University. Email him at deroy.Murdock@gmail.com


© Scripps Howard News Service

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